Stakeholder Needs
User Type
Primary Concerns
Stakeholder Needs
High-Level Administrator
Primary Concerns
Overseeing entire network of devices
Ensuring devices are operational
Access to system-wide statistics and analytics
Stakeholder Needs
Centralized view of all devices across locations
Ability to manage a multi-tiered, multi-tenant hierarchy
Detailed performance reports and alerts for underutilized or malfunctioning devices
Stakeholder Needs
This table covers user types, concerns and needs
High-Level Administrator
Primary Concerns:
Overseeing entire network of devices
Ensuring devices are operational
Access to system-wide statistics and analytics
Stakeholder Needs:
Centralized view of all devices across locations
Ability to manage a multi-tiered, multi-tenant hierarchy
Detailed performance reports and alerts for underutilized or malfunctioning devices
Stakeholder Needs
This table covers user types, concerns and needs
High-Level Administrator
Primary Concerns:
Overseeing entire network of devices
Ensuring devices are operational
Access to system-wide statistics and analytics
Stakeholder Needs:
Centralized view of all devices across locations
Ability to manage a multi-tiered, multi-tenant hierarchy
Detailed performance reports and alerts for underutilized or malfunctioning devices
Diagnostics Machine Manager
Primary Concerns:
Managing device status and functionality
Ensuring all devices are online and calibrated
Stakeholder Needs:
Dashboard for real-time device status and performance
Notifications for device setup, maintenance, and operational issues
Quick access to machine-specific data and history
IT Director
Primary Concerns:
Ensuring data privacy and security compliance
Network-wide system integration
Stakeholder Needs:
Seamless integration with other hospital/clinic systems
High-level data access with security controls
Robust user management features
Lab Technician
Primary Concerns:
Running and monitoring tests
Access to accurate, real-time test results
Compliance with privacy standards for patient data
Stakeholder Needs:
Simple, intuitive interface for test initiation and monitoring
Clear display of test status and results
Minimal personally identifiable information visible, in line with privacy regulations
Epidemiologist
Primary Concerns:
Analyzing test result trends
Identifying potential disease hotspots
Generating epidemiological reports
Stakeholder Needs:
Access to aggregated test data and statistical tools
Ability to import and cross-reference external data sources
Advanced data visualization and reporting tools
Sales Team
Primary Concerns:
Demonstrating device capabilities in the field
Properly onboarding new customers
Stakeholder Needs:
Tools to showcase installation potential to hospitals, governments, and clinics
A tablet-based digital form to capture customer needs during onboarding
Ensuring optimal setup of devices and web app for new customers